Product Returns -
RMA Information

Return Procedure for Damaged, Shipping Errors, Customer Request or Incorrect Product

Tie Down Engineering requires a Return Material Authorization (RMA) to be issued for any  product that is being returned to us. 

A. Shipping Error
B. Order Entry Error
C. Product Packaged Incorrectly
D. Customer Order Error/ Customer Return Request
E. Damaged Product
F. Shortages
G. Other

  • Product is to be returned as specified on the RMA.  
  • Quality Control will inspect and verify incorrect product was shipped according to  the purchase order. Credit will not be issued until Quality Control has inspected and  approved.  
  • A new order must be sent for the replacement parts. 
  • Product that was shipped correctly according to the purchase order will be subject  to a 25% re-stocking fee. 
  • Product is to be returned as specified on the RMA.  
  • Tie Down Engineering will verify incorrect product was processed according to the  purchase order. Credit will not be issued until Tie Down Engineering has approved 
  • Product is to be returned as specified on the RMA.  
  • Quality Control will inspect product to verify/confirm it was packaged incorrect. No  credit will be issued.  
  • A new order must be sent for replacements.  
  • Product is to be returned as specified on the RMA.  
  • Customer is responsible for return freight charges. Customer may also be charged a  restock fee. (Will be determined by the sales rep. the minimum amount will be  15%)  
  • Tie Down is not responsible for product damaged in shipment unless the shipment  was sent Prepaid and customer noted on delivery receipt. Customer will have to file  a claim thru the freight company if product was sent collect.  
  • All shortages must be reported via email within 5 days of receiving the product and  acknowledged by a Tie Down employee before credit is taken.  
  • If parts needed to be resent a new order must be placed for those items.  
  • If the reason for the return does not fit any of the above categories Tie Down part  number, quantity, a reason for request must be submitted to Tie Down Engineering,  prior to returning the product. Instructions for the return will be given at the time  of submission.

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Return Material Authorization Form

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Name*
Date of Purchase*
Max. file size: 50 MB.
RMA Policy*